This would entail more automation, advanced services, service components in products and proactive ingredients to its services delivery.
"Services are becoming increasingly important. We are in fact building service capabilities into our products. Automation would help taking over the repetitive parts while we can focus on more value-added services," said Rajeev Shroff, head of the Global Services Delivery (GSD) team at Avaya India.
The graph for India's contribution would move from basic to more complex products and more serviceable products. Advanced managed services will be an important focus area ahead.
Currently, Avaya's basket constitutes of backbone delivery services, other functions and proactive services where Avaya's delivery experts can identify and cater to potential issues and proactive maintenance.
Shroff was talking about the road ahead with the launch of its second center in Hyderabad, the second in India. The 60,000 sq. ft Hyderabad center with a 300-seat capacity is fully operational and would enable Avaya to get access to a larger talent pool from southern India, he said.
It will additionally take care of more functions besides having full disaster recovery capabilities. The center would however replicate the complete range of Pune operations.
"The center will provide additional support to Avaya's initiative to supply expertise to customers on a full range of products 24 hours a day across geographies," he added.
This is in addition to Avaya's first GSD center in Pune that was set up within the Avaya Development Center in 2005 and is one of the three centers (other two in the US and in Hungary) that provide round-the-clock support to Avaya enterprise customers, Strategic Alliance Partners and Avaya Global Services teams worldwide.
Also recently, Avaya has opened its Global Services Intelligent Communications Center in Dalian, China to serve as a software and services hub of Avaya in Asia Pacific.
